Appointment Procedures: In an effort to ensure the safety of our staff and clients, we are utilizing low-contact service to all our clients for all pet care needs.
Curbside Drop-off: Please call when you arrive. A member of our staff will meet you outside to transport your pet inside the building.
o Dogs: We will bring a leash to transport your pet inside. Your leashes/harnesses/collars must then be kept in your possession. If your pet cannot be safely transferred to the clinic your appointment will be rescheduled.
o Cats: Cats must be in a secure carrier with NO personal belongings or blankets. We can provide a carrier if you don’t have one. If your pet cannot be safely transferred to the clinic your appointment will be rescheduled.
At the conclusion of your pet’s exam, we will call you via phone to discuss a summary of the visit including treatment authorization, if needed. We will also take payment over the phone and any discharge instructions. Please allow extra time as these new processes will impact workflow.
Pet Care Services: We ask that any non-medical services such as nail trims, anal gland expressions, etc. be postponed until we resume normal operations. If you, or anyone in your household is ill we ask that you reschedule all non-urgent appointments to minimize staff exposure.
Medication Procedures: We are able to accommodate pharmacy refills via curbside pickup or through our online pharmacy. We encourage all medication refills to be a minimum of a two-month supply. We will let you know when your medication can be picked up and ask that you call when you arrive.